Thirty days from receipt, any condition, no phone call needed.
You get 30 days, counted from the day your order reaches you, to decide the product is not for you and ask for your money back. Condition is irrelevant — opened or sealed, used or untouched, the request stands.
Quickest route is the refund request form. Email works too: [email protected].
Refunds go back to the same bank account the payment came from. Allow up to 3-5 business days for it to appear on your statement; the exact timing is down to how quickly the processing bank moves.
Items bought at a sale price fall outside this policy. Only items bought at the regular price can be refunded.
Return instructions, the rules on who pays the postage and everything about cancellations are on the return and cancellation policy page.
Questions? Use contact us, cancel a subscription or request a refund. Email [email protected].